Focus on the customer

With Telia CallGuide contact centre, all people working in your organisation can participate in the customer dialogue, regardless of equipment and geographical location. Customer satsifaction increases when errands requiring specialist skilss can be routed directly to the correct speclialist. Let your customers choose self service features as well.

Increase the availability and the liberty of choice for your customers.
Improve the use of existing support systems.
Provide the users with support  and variation in their work
Make each customer contact a long term relation.

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