In Telia CallGuide you use one single tool for all media channels.In the laguage selected by the agent. The intelligent routing makes each errand being handled by the most suited person, regardless of which channel the contact arrived through and where the agent is located. Contacts can also be routed to self service, if desired. All handling can be supervised and followed up. Furthermore, Telia CallGuide can easily be integrated with your support systems. Allt described in this Danish-Swedish film...
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